Customereye

Ioffer Movies

Software & Web Services • United Statesioffer-movies.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

62/100
+14.2 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#74of 363
Top 20% · Top Tier
#1 (best)#363 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Category Leader

70% of reviews positive, 28% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative28%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
20.7%
Response Speed
14.4%
Loyalty
12.2%
Customer Support
12.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100
40/100
signal score
  • Built from a negative-review share of 35.7% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
74.8%
4
7.8%
3
2.7%
2
2.3%
1
12.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.1% of reviews in the last three months were positive, compared with 91.1% in the three months before that.

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