InsuranceHotline

Finance & Insurance • Canadainsurancehotline.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−100.0 vs. last month3.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#146of 373

Top 39% · Upper Half

#1 (best)#373 (worst)

#144Peer

#145Peer

#146This company

#147Peer

#148Peer

Overall Customer Sentiment

Above Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering October 2024 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.3%

Response Speed

15.0%

Communication

11.8%

Product Quality

11.3%

Loyalty

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 9.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 50.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

54.2%

4★

15.3%

3★

7.7%

2★

6.3%

1★

16.5%

Based on 600 analyzed reviews. Sentiment is slipping: 58.3% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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