Based on public reviews and response behavior.
600 reviews over 215 days (about 85 per month). Busiest month: 19% of reviews.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
67.9
Industry average 60.6
7.3 above average
Rating
4.19
Industry average 4.30
0.11 below average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 18% negative
Covering November 2024 — 35 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 3% negative and 3% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 37%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 300 mentions with a sentiment score of 82.15/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
