Juvia's Place

Cosmetics & Fragrance • United Statesjuviasplace.com

Review data last updated August 12, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

−1.8 vs. last month4.24 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#40of 191

Top 21% · Top Tier

#1 (best)#191 (worst)

#38Peer

#39Peer

#40This company

#41Peer

#42Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral2%
Negative27%

Sentiment Balance

Covering July 2026 — 127 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 69% of reviews in this period, with 30% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.4%

Product Quality

21.2%

Response Speed

13.2%

Loyalty

10.8%

Pricing

8.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Customer Support, making up 6.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100

31/100

signal score

•Built from a negative-review share of 26.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.2avg rating

5★

75.4%

4★

3.8%

3★

3.7%

2★

3.2%

1★

13.9%

Based on 1,000 analyzed reviews. Sentiment is holding steady: 84.6% of reviews in the last three months were positive, compared with 80.4% in the three months before that.

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