Based on public reviews and response behavior.
100 reviews over 814 days (about 3.7 per month). Busiest month: 72% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 66.3, rating 4.28 stars, reply rate 42.1%, over 1,794 ranked companies · benchmark 14 Oct 2026
Score
80.9
Industry average 66.3
14.6 above average
Rating
4.29
Industry average 4.28
in line with average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
82% of reviews positive, 18% negative
Covering May 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,794 ranked companies in Flight & Hotel Booking (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.233 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 80.9 places the company in the top quarter of about 1,800 ranked Flight & Hotel Booking companies (75th percentile: 78). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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