Appliances & Home Electronics • United Kingdomhughes-electrical.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,412 days (about 2.2 per month). Busiest month: 9% of reviews. Languages: en 100%.
Appliances & Home Electronics average: score 59.2, rating 3.98 stars, reply rate 34.9%, over 924 ranked companies · benchmark 3 Nov 2026
Score
45.7
Industry average 59.2
13.5 below average
Rating
2.30
Industry average 3.98
1.68 below average
Reply rate
—
Industry average 34.9%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
41% of reviews positive, 58% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 924 ranked companies in Appliances & Home Electronics (benchmark 3 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.133 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 45.7 sits in the bottom quarter of about 950 ranked Appliances & Home Electronics companies (25th percentile: 48, median: 60). The weakest topic and the reply rate are the two levers that move this score fastest.
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