Customereye

Houzecheck

Real Estate & Property • United Kingdomhouzecheck.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
−23.1 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#57of 92
Top 62% · Mid Pack
#1 (best)#92 (worst)
#55Peer
#56Peer
#57This company
#58Peer
#59Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 46% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
25.8%
Response Speed
14.9%
Loyalty
13.5%
Product Quality
11.5%
Communication
8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 19.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.2%
4
4.3%
3
1.7%
2
1.0%
1
4.8%

Based on 600 analyzed reviews. Sentiment is improving: 91.2% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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