Customereye

House of Brass

Home & Livinghouseofbrass.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 247 days (about 25 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

57/100
+9.5 vs. last month4.87 ★ average rating · 200 reviews
57/100 from 200 reviews over 9 months, moderate confidence.

Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,169 ranked companies · benchmark 10 Oct 2026

Score

57.1

Industry average 66.5

9.4 below average

Rating

4.87

Industry average 4.45

0.42 above average

Reply rate

—

Industry average 47.1%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3051of 4169 ranked in Home & Living
Top 73% · Mid Packup 598 from last month
#1 (best)#4169 (worst)
#3049Peer
#3050Peer
#3051This company
#3052Peer
#3053Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

91% of reviews positive, 10% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering September 2026 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Response Speed
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Home & Living