The Handmade Christmas Co

Home & Living • United Kingdomwww.handmadechristmasco.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

+20.0 vs. last month4.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#194of 675

Top 29% · Upper Half

#1 (best)#675 (worst)

#192Peer

#193Peer

#194This company

#195Peer

#196Peer

Overall Customer Sentiment

Above Average

96% of reviews positive, 5% negative

96%

positive

Positive96%
Neutral0%
Negative5%

Sentiment Balance

Covering November 2024 — 15 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

25.9%

Delivery Shipping

23.3%

Loyalty

12.9%

Response Speed

11.9%

Customer Support

7.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100

17/100

signal score

•Built from a negative-review share of 15.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating

5★

97.2%

4★

2.3%

3★

0.0%

2★

0.0%

1★

0.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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