Hostinger

Software & Web Services • UShostinger.com

Review data last updated July 2, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−10.0 vs. last month4.54 ★ average rating · 2,007 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#300of 363

Top 83% · Bottom Tier

#1 (best)#363 (worst)

#298Peer

#299Peer

#300This company

#301Peer

#302Peer

Overall Customer Sentiment

Below Average

55% of reviews positive, 44% negative

55%

positive

Positive55%
Neutral1%
Negative44%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 57% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,007 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.1%

Problem Resolution

17.2%

Product Quality

13.7%

Onboarding

10.0%

Response Speed

9.3%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 5.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 44.4% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

84.8%

4★

4.2%

3★

0.7%

2★

0.7%

1★

9.6%

Based on 2,007 analyzed reviews. Sentiment is holding steady: 89.8% of reviews in the last three months were positive, compared with 87.1% in the three months before that.

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