Based on public reviews and response behavior.
2,015 reviews over 125 days (about 491 per month). Busiest month: 60% of reviews — one month dominates this sample. Languages: en 59%, unknown 12%, es 10%.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
52.8
Industry average 61.8
9.0 below average
Rating
4.53
Industry average 4.15
0.38 above average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 24% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 2,015 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Implement a multi-step billing notification system that sends clear renewal reminders 30, 14, and 7 days before any charge. Add a self-serve cancellation and refund portal that does not require live chat intervention.
Before suspending any domain, send automated multi-channel alerts (email, SMS, hPanel notification) with a clear explanation of the policy violation, a grace period of at least 48 hours for the customer to respond, and a direct escalation path. Create a dedicated domain reinstatement fast-track team.
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