Customereye

Hoover Fence Co.

Construction & Industrial • United Stateshooverfence.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

47/100
−10.3 vs. last month4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#346of 404
Top 86% · Bottom Tier
#1 (best)#404 (worst)
#344Peer
#345Peer
#346This company
#347Peer
#348Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering December 2024 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 54% of reviews in this period, with 31% negative and 15% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.0%
Response Speed
16.0%
Product Quality
15.6%
Customer Support
13.2%
Onboarding
8.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 34.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.5%
4
6.2%
3
2.2%
2
1.3%
1
2.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.0% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis