Based on public reviews and response behavior.
608 reviews over 6,379 days (about 2.9 per month). Busiest month: 10% of reviews. Languages: en 100%, unknown 0%.
Professional Services average: score 66.0, rating 4.35 stars, reply rate 45.1%, over 1,150 ranked companies · benchmark 30 Oct 2026
Score
47.9
Industry average 66.0
18.1 below average
Rating
3.35
Industry average 4.35
1.00 below average
Reply rate
—
Industry average 45.1%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 45% negative
Covering August 2026 — 54 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 41% negative and 2% neutral.
Share of theme mentions
Themes from the 608 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,150 ranked companies in Professional Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.174 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.9 sits in the bottom quarter of about 1,200 ranked Professional Services companies (25th percentile: 57, median: 68). The weakest topic and the reply rate are the two levers that move this score fastest.
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