Customereye

Home Image Direct

Home & Livinghomeimagedirect.com

Review data last updated .

Based on public reviews and response behavior.

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103 reviews over 356 days (about 8.8 per month). Busiest month: 47% of reviews. Languages: en 100%.

Overall Score

55/100
4.66 ★ average rating · 103 reviews
55/100 from 103 reviews over 5 months, moderate confidence.

Home & Living average: score 66.7, rating 4.46 stars, reply rate 46.5%, over 4,428 ranked companies · benchmark 11 Oct 2026

Score

54.9

Industry average 66.7

11.8 below average

Rating

4.66

Industry average 4.46

0.20 above average

Reply rate

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Industry average 46.5%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3514of 4428 ranked in Home & Living
Top 79% · Bottom Tierdown 146 from last month
#1 (best)#4428 (worst)
#3512Peer
#3513Peer
#3514This company
#3515Peer
#3516Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

84% of reviews positive, 17% negative

84%
positive
  • Positive84%
  • Neutral0%
  • Negative17%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Response Speed
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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