Customereye

HIES

Energy & Utilities • United Kingdomhiesscheme.org.uk

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 134 days (about 45 per month). Busiest month: 28% of reviews. Languages: en 98%, unknown 2%.

Overall Score

79/100
Short observation window (134 days)
−1.8 vs. last month4.79 ★ average rating · 199 reviews
79/100 from 199 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Energy & Utilities average: score 65.8, rating 4.23 stars, reply rate 50.7%, over 512 ranked companies · benchmark 1 Nov 2026

Score

79.1

Industry average 65.8

13.3 above average

Rating

4.79

Industry average 4.23

0.56 above average

Reply rate

—

Industry average 50.7%

not measured

Competitive Performance Rank

Among ranked Energy & Utilities companies

#108of 512 ranked in Energy & Utilities
Top 21% · Top Tierdown 10 from last month
#1 (best)#512 (worst)
#106Peer
#107Peer
#108This company
#109Peer
#110Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral0%
  • Negative12%

Sentiment Balance

Covering August 2026 — 21 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
Hidden
Hidden

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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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