Customereye

Hiddenfashion

Beauty & Wellness • United Kingdomhiddenfashion.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

40/100
3.17 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#337of 351
Top 96% · Bottom Tier
#1 (best)#351 (worst)
#335Peer
#336Peer
#337This company
#338Peer
#339Peer

Overall Customer Sentiment

Below Average

57% of reviews positive, 42% negative

57%
positive
  • Positive57%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering March 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.8%
Product Quality
16.0%
Loyalty
15.4%
Pricing
12.5%
Communication
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100
64/100
signal score
  • Built from a negative-review share of 43.7% across this company's analyzed reviews.
  • 24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
45.2%
4
8.0%
3
3.3%
2
5.2%
1
38.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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