Customereye

HelloFresh New Zealand

Food & Dining • New Zealandhellofresh.co.nz

Review data last updated .

Based on public reviews and response behavior.

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138 reviews over 119 days (about 35 per month). Busiest month: 38% of reviews. Languages: en 98%, unknown 2%.

Overall Score

67/100
Short observation window (119 days)
4.01 ★ average rating · 138 reviews
67/100 from 138 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Food & Dining average: score 52.0, rating 3.33 stars, reply rate 18.6%, over 391 ranked companies · benchmark 30 Oct 2026

Score

67.2

Industry average 52.0

15.2 above average

Rating

4.01

Industry average 3.33

0.68 above average

Reply rate

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Industry average 18.6%

not measured

Competitive Performance Rank

Among ranked Food & Dining companies

#74of 391 ranked in Food & Dining
Top 19% · Top Tier
#1 (best)#391 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

75% of reviews positive, 21% negative

75%
positive
  • Positive75%
  • Neutral4%
  • Negative21%

Sentiment Balance

Covering August 2026 — 41 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
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Onboarding
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Delivery Shipping
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Loyalty
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Customer Support
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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