Customereye

Superdrug Health Clinics

Entertainment & Events • United Kingdomhealthclinics.superdrug.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

56/100
+0.5 vs. last month4.83 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#114of 322
Top 35% · Upper Half
#1 (best)#322 (worst)
#112Peer
#113Peer
#114This company
#115Peer
#116Peer

Overall Customer Sentiment

Above Average

89% of reviews positive, 11% negative

89%
positive
  • Positive89%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering November 2024 — 337 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 10% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
28.5%
Loyalty
19.0%
Product Quality
18.7%
Onboarding
9.0%
Pricing
7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • Built from a negative-review share of 8.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
94.2%
4
1.7%
3
0.7%
2
0.5%
1
3.0%

Based on 600 analyzed reviews.

Unlock full insights

Sign up to view detailed data and analysis