Based on public reviews and response behavior.
899 reviews over 3,469 days (about 7.9 per month). Busiest month: 59% of reviews — one month dominates this sample. Languages: en 95%, es 2%, unknown 2%.
Beauty & Wellness average: score 63.5, rating 4.22 stars, reply rate 38.7%, over 2,426 ranked companies · benchmark 10 Oct 2026
Score
74.4
Industry average 63.5
10.9 above average
Rating
3.43
Industry average 4.22
0.79 below average
Reply rate
—
Industry average 38.7%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 36% negative
Covering March 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 899 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,426 ranked companies in Beauty & Wellness (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.291 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 74.4 places the company in the top quarter of about 2,400 ranked Beauty & Wellness companies (75th percentile: 74). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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