Customereye

HairClub

Beauty & Wellness • United Stateshairclub.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

73/100
3.43 ★ average rating · 899 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#28of 351
Top 8% · Top Tier
#1 (best)#351 (worst)
#26Peer
#27Peer
#28This company
#29Peer
#30Peer

Overall Customer Sentiment

Category Leader

61% of reviews positive, 38% negative

61%
positive
  • Positive61%
  • Neutral1%
  • Negative38%

Sentiment Balance

Covering March 2026 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 819 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
20.3%
Customer Support
20.0%
Pricing
15.8%
Product Quality
15.3%
Problem Resolution
8.5%

Most feedback concerns Loyalty.

The most common complaint theme is Pricing, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100
65/100
signal score
  • •Built from a negative-review share of 38.0% across this company's analyzed reviews.
  • •6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating
5★
42.8%
4★
11.3%
3★
14.8%
2★
7.9%
1★
23.1%

Based on 899 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 14.3% in the three months before that.

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