Customereye

FFS

Beauty & Wellness • United Kingdomwww.ffs.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

52/100
−27.7 vs. last month4.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#235of 351
Top 67% · Mid Pack
#1 (best)#351 (worst)
#233Peer
#234Peer
#235This company
#236Peer
#237Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative19%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
24.9%
Product Quality
14.4%
Response Speed
11.6%
Loyalty
11.5%
Communication
10.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100
25/100
signal score
  • •Built from a negative-review share of 17.3% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
91.2%
4★
1.2%
3★
1.2%
2★
1.3%
1★
5.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 91.4% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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