Quinessence Aromatherapy

Beauty & Wellness • United Kingdomwww.quinessence.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+12.5 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#200of 351

Top 57% · Mid Pack

#1 (best)#351 (worst)

#198Peer

#199Peer

#200This company

#201Peer

#202Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%

positive

Positive86%
Neutral1%
Negative14%

Sentiment Balance

Covering October 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Product Quality

20.2%

Response Speed

14.9%

Loyalty

12.6%

Customer Support

10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

86.7%

4★

6.8%

3★

2.2%

2★

1.5%

1★

2.8%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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