The Great Wine Co.

Food & Beverage • United Kingdomgreatwine.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−8.5 vs. last month4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#332of 551

Top 60% · Mid Pack

#1 (best)#551 (worst)

#330Peer

#331Peer

#332This company

#333Peer

#334Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering December 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.0%

Product Quality

20.2%

Response Speed

13.1%

Customer Support

12.4%

Pricing

9.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 1.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM27/100

27/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

89.0%

4★

4.8%

3★

1.7%

2★

0.8%

1★

3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.2% of reviews in the last three months were positive, compared with 94.2% in the three months before that.

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