Based on public reviews and response behavior.
Among fully-analyzed Flight & Hotel Booking companies
78% of reviews positive, 21% negative
Covering October 2024 — 162 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 1% neutral.
Showing 523 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.
Sentiment has been declining over the period shown.
Share of theme mentions
Most feedback concerns Product Quality.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 88.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.
