Based on public reviews and response behavior.
200 reviews over 132 days (about 46 per month). Busiest month: 35% of reviews. Languages: en 100%, de 1%.
Flight & Hotel Booking average: score 68.9, rating 4.40 stars, reply rate 43.8%, over 1,672 ranked companies · benchmark 23 Oct 2026
Score
77.0
Industry average 68.9
8.1 above average
Rating
4.65
Industry average 4.40
0.25 above average
Reply rate
—
Industry average 43.8%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 8% negative
Covering September 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 27% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,672 ranked companies in Flight & Hotel Booking (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.133). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 96% of reviews against an industry average of 42%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
Included in the full report
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