Customereye

Grass247

Home & Livinggrass247.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 95 days (about 64 per month). Busiest month: 36% of reviews. Languages: en 100%.

Overall Score

57/100
Short observation window (95 days)
−0.9 vs. last month4.77 ★ average rating · 200 reviews
57/100 from 200 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,169 ranked companies · benchmark 10 Oct 2026

Score

57.4

Industry average 66.5

9.1 below average

Rating

4.77

Industry average 4.45

0.32 above average

Reply rate

—

Industry average 47.1%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#3014of 4169 ranked in Home & Living
Top 72% · Mid Packup 48 from last month
#1 (best)#4169 (worst)
#3012Peer
#3013Peer
#3014This company
#3015Peer
#3016Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral2%
  • Negative11%

Sentiment Balance

Covering September 2026 — 29 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 10% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Customer Support
Hidden
Communication
Hidden
Hidden

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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