Goodlookers

General Retail & Marketplaces • United Kingdomgoodlookers.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−5.2 vs. last month4.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#32of 359

Top 9% · Top Tier

#1 (best)#359 (worst)

#30Peer

#31Peer

#32This company

#33Peer

#34Peer

Overall Customer Sentiment

Category Leader

84% of reviews positive, 15% negative

84%

positive

Positive84%
Neutral1%
Negative15%

Sentiment Balance

Covering December 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.9%

Delivery Shipping

17.9%

Response Speed

15.2%

Loyalty

10.5%

Customer Support

10.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 18.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.5%

4★

6.3%

3★

2.3%

2★

2.8%

1★

4.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.8% of reviews in the last three months were positive, compared with 96.0% in the three months before that.

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