Customereye

Puppies

General Retail & Marketplaces • United Statespuppies.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
+8.0 vs. last month4.79 ★ average rating · 2,007 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#15of 359
Top 4% · Top Tier
#1 (best)#359 (worst)
#13Peer
#14Peer
#15This company
#16Peer
#17Peer

Overall Customer Sentiment

Category Leader

87% of reviews positive, 12% negative

87%
positive
  • Positive87%
  • Neutral2%
  • Negative12%

Sentiment Balance

Covering July 2026 — 24 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 92% of reviews in this period, with 8% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,007 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding
25.3%
Product Quality
24.3%
Loyalty
12.6%
Customer Support
9.5%
Communication
9.0%

Most feedback concerns Onboarding.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • •Built from a negative-review share of 11.8% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.4%
4★
4.8%
3★
1.1%
2★
0.8%
1★
2.7%

Based on 2,007 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 96.1% in the three months before that.

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