Customereye

Go Buses

Auto Parts & Accessories • United Statesgobuses.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

39/100
3.46 ★ average rating · 667 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#139of 148
Top 94% · Bottom Tier
#1 (best)#148 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 44% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative44%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 605 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
18.1%
Customer Support
14.1%
Product Quality
13.6%
Response Speed
13.5%
Delivery Shipping
12.1%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 18.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 44.1% across this company's analyzed reviews.
  • 9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
38.2%
4
19.2%
3
13.2%
2
9.3%
1
20.1%

Based on 667 analyzed reviews. Sentiment is improving: 66.7% of reviews in the last three months were positive, compared with 28.6% in the three months before that.

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