Customereye

Goblin Gaming

Gaming & Esports • United Kingdomgoblingaming.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+16.6 vs. last month4.81 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#120of 259
Top 46% · Upper Half
#1 (best)#259 (worst)
#118Peer
#119Peer
#120This company
#121Peer
#122Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 17% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative17%

Sentiment Balance

Covering November 2024 — 6 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Response Speed
16.6%
Product Quality
14.7%
Customer Support
13.2%
Loyalty
12.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.8%
4
1.8%
3
1.0%
2
2.0%
1
2.3%

Based on 600 analyzed reviews. Sentiment is improving: 90.9% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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