Customereye

GameBillet

Gaming & Esports • United Kingdomgamebillet.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

46/100
+60.7 vs. last month4.89 ★ average rating · 418 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#203of 259
Top 78% · Bottom Tier
#1 (best)#259 (worst)
#201Peer
#202Peer
#203This company
#204Peer
#205Peer

Overall Customer Sentiment

Below Average

66% of reviews positive, 31% negative

66%
positive
  • Positive66%
  • Neutral3%
  • Negative31%

Sentiment Balance

Covering July 2024 — 14 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 356 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
17.5%
Customer Support
15.0%
Pricing
13.1%
Product Quality
10.8%
Loyalty
9.9%

Most feedback concerns Response Speed.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • •Built from a negative-review share of 41.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
93.3%
4★
4.5%
3★
1.2%
2★
0.2%
1★
0.7%

Based on 418 analyzed reviews. Sentiment is holding steady: 94.1% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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