Globus

Flight & Hotel Booking • United Statesglobusjourneys.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

70/100

+4.1 vs. last month4.60 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#35of 225

Top 16% · Top Tier

#1 (best)#225 (worst)

#33Peer

#34Peer

#35This company

#36Peer

#37Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering October 2024 — 249 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

38.7%

Loyalty

17.4%

Customer Support

14.8%

Pricing

7.3%

Response Speed

6.7%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW7/100

7/100

signal score

•Built from a negative-review share of 15.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

73.8%

4★

19.0%

3★

3.2%

2★

1.3%

1★

2.7%

Based on 600 analyzed reviews. Sentiment is improving: 98.4% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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