Based on public reviews and response behavior.
15 days of reviews, with a steady monthly review flow. Busiest month: 81% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
72.8
Industry average 69.9
2.9 above average
Rating
4.94
Industry average 4.45
0.49 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
88% of reviews positive, 11% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 11% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 94% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 106 mentions with a sentiment score of 84.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
Unlock the full report — $4.99
