Based on public reviews and response behavior.
50 days of reviews, with a steady monthly review flow. Busiest month: 62% of reviews — one month dominates this sample. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
72.6
Industry average 69.9
2.7 above average
Rating
4.46
Industry average 4.45
in line with average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 84% of reviews in this period, with 15% negative and 2% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 96% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 135 mentions with a sentiment score of 82.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
