Based on public reviews and response behavior.
1,035 days of reviews, with a sparse monthly review flow. Busiest month: 52% of reviews — one month dominates this sample. Languages: en 96%, ca 1%, fr 1%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
72.7
Industry average 69.9
2.8 above average
Rating
4.85
Industry average 4.45
0.40 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 13% negative
Covering August 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 13% negative and 5% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 97% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 54 mentions with a sentiment score of 79.90/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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