Based on public reviews and response behavior.
1,054 reviews over 1,523 days (about 21 per month). Busiest month: 7% of reviews. Languages: en 98%, unknown 1%, fr 0%.
Beauty & Wellness average: score 66.1, rating 4.34 stars, reply rate 39.5%, over 2,432 ranked companies · benchmark 23 Oct 2026
Score
70.0
Industry average 66.1
3.9 above average
Rating
4.78
Industry average 4.34
0.44 above average
Reply rate
—
Industry average 39.5%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
79% of reviews positive, 20% negative
Covering July 2026 — 8 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,054 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,432 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 78% of reviews against an industry average of 39%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 740 mentions with a sentiment score of 85.20/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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