Customereye

Gems On Display

General Retail & Marketplaces • McCluregemsondisplay.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
4.74 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#39of 359
Top 11% · Top Tier
#1 (best)#359 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering January 2021 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.8%
Product Quality
19.3%
Response Speed
14.6%
Loyalty
11.5%
Pricing
10.8%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100
39/100
signal score
  • •Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
86.3%
4★
6.8%
3★
3.2%
2★
1.3%
1★
2.3%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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