Aurate New York

General Retail & Marketplaces • United Statesauratenewyork.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−13.8 vs. last month4.08 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed General Retail & Marketplaces companies

#63of 359

Top 18% · Top Tier

#1 (best)#359 (worst)

#61Peer

#62Peer

#63This company

#64Peer

#65Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 26% negative

72%

positive

Positive72%
Neutral2%
Negative26%

Sentiment Balance

Covering October 2024 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 66% of reviews in this period, with 34% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

21.8%

Delivery Shipping

19.8%

Customer Support

11.8%

Loyalty

11.7%

Response Speed

10.0%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 4.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM32/100

32/100

signal score

•Built from a negative-review share of 33.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

68.3%

4★

6.7%

3★

5.3%

2★

4.3%

1★

15.3%

Based on 600 analyzed reviews. Sentiment is improving: 83.5% of reviews in the last three months were positive, compared with 75.8% in the three months before that.

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