Based on public reviews and response behavior.
Among fully-analyzed Home & Living companies
74% of reviews positive, 25% negative
Covering December 2024 — 23 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Delivery Shipping.
The most common complaint theme is Customer Support, making up 8.5% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is improving: 88.6% of reviews in the last three months were positive, compared with 80.5% in the three months before that.
