Based on public reviews and response behavior.
Among fully-analyzed Professional Services companies
36% of reviews positive, 63% negative
Covering July 2026 — 151 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 62% negative and 1% neutral.
Showing 986 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Customer Support, making up 28.2% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 986 analyzed reviews. Sentiment is holding steady: 73.7% of reviews in the last three months were positive, compared with 72.1% in the three months before that.
