Customereye

Fresha

Software & Web Servicesfresha.com

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 18 days (about 337 per month). Busiest month: 68% of reviews — one month dominates this sample. Languages: en 92%, es 3%, fr 3%.

Overall Score

54/100
Short observation window (18 days)
−1.7 vs. last month4.82 ★ average rating · 199 reviews
54/100 from 199 reviews over 2 months, moderate confidence. trend not shown: window under six months. one month holds 68% of the reviews.

Software & Web Services average: score 56.5, rating 4.01 stars, reply rate 36.3%, over 1,089 ranked companies · benchmark 16 Sept 2026

Score53.9vs 56.52.6Rating4.82vs 4.010.81Reply ratevs 36.3%

Competitive Performance Rank

Among ranked Software & Web Services companies

#602of 1089 ranked in Software & Web Services
Top 55% · Mid Pack
#1 (best)#1089 (worst)
#600Peer
#601Peer
#602This company
#603Peer
#604Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering September 2026 — 136 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 16% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 2 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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