Freestylelibre

Pharmacy & Online Medicinefreestylelibre.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

30/100

1.62 ★ average rating · 1,100 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#185of 189

Top 98% · Bottom Tier

#1 (best)#189 (worst)

#183Peer

#184Peer

#185This company

#186Peer

#187Peer

Overall Customer Sentiment

Below Average

26% of reviews positive, 73% negative

26%

positive

Positive26%
Neutral2%
Negative73%

Sentiment Balance

Covering May 2026 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 20% of reviews in this period, with 60% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,089 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

16.0%

Loyalty

15.0%

Communication

14.9%

Problem Resolution

14.8%

Response Speed

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 16.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 72.7% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.6avg rating

5★

4.1%

4★

4.7%

3★

8.5%

2★

14.5%

1★

68.3%

Based on 1,100 analyzed reviews. Sentiment is improving: 14.3% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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