Based on public reviews and response behavior.
600 reviews over 1,895 days (about 9.6 per month). Busiest month: 35% of reviews.
Pharmacy & Online Medicine average: score 60.5, rating 4.27 stars, reply rate 37.3%, over 672 ranked companies · benchmark 23 Oct 2026
Score
59.0
Industry average 60.5
1.5 below average
Rating
4.71
Industry average 4.27
0.44 above average
Reply rate
—
Industry average 37.3%
not measured
Among ranked Pharmacy & Online Medicine companies
Only companies with enough recent, scoreable reviews are ranked.
81% of reviews positive, 18% negative
Covering November 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 672 ranked companies in Pharmacy & Online Medicine (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.128). Review the worst months in the trend data to identify specific operational or product issues.
"Response Speed" is the strongest recurring theme in the reviews: 328 mentions with a sentiment score of 77.40/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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