Based on public reviews and response behavior.
Among fully-analyzed Pharmacy & Online Medicine companies
81% of reviews positive, 18% negative
Covering November 2023 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Showing 580 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2023.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Response Speed.
The most common complaint theme is Problem Resolution, making up 2.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 600 analyzed reviews. Sentiment is slipping: 81.8% of reviews in the last three months were positive, compared with 91.7% in the three months before that.
