AYP Healthcare

Pharmacy & Online Medicine • United Kingdomayp.healthcare

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

+4.7 vs. last month1.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Pharmacy & Online Medicine companies

#181of 189

Top 96% · Bottom Tier

#1 (best)#189 (worst)

#179Peer

#180Peer

#181This company

#182Peer

#183Peer

Overall Customer Sentiment

Below Average

17% of reviews positive, 83% negative

17%

positive

Positive17%
Neutral1%
Negative83%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

27.1%

Communication

17.5%

Customer Support

11.6%

Response Speed

11.1%

Loyalty

10.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH83/100

83/100

signal score

•Built from a negative-review share of 62.7% across this company's analyzed reviews.
•52 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

9.7%

4★

1.8%

3★

2.5%

2★

5.0%

1★

81.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 18.5% of reviews in the last three months were positive, compared with 19.5% in the three months before that.

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