Based on public reviews and response behavior.
1,169 reviews over 3,200 days (about 11 per month). Busiest month: 6% of reviews. Languages: en 96%, unknown 4%, da 0%.
These figures describe an earlier period, not the last 12 months.
Pet Products & Supplies average: score 64.8, rating 4.38 stars, reply rate 37.2%, over 846 ranked companies · benchmark 1 Nov 2026
Score
57.4
Industry average 64.8
7.4 below average
Rating
4.77
Industry average 4.38
0.39 above average
Reply rate
—
Industry average 37.2%
not measured
Not ranked
no reviews in the last 12 months
89% of reviews positive, 10% negative
Covering April 2019 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.
Share of theme mentions
Themes from the 1,169 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 846 ranked companies in Pet Products & Supplies (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 1% of reviews against an industry average of 37%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 623 mentions with a sentiment score of 90.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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