Customereye

Foga

Food & Beverage • United Kingdomfoga.co

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

58/100
−20.3 vs. last month4.70 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#164of 551
Top 30% · Upper Half
#1 (best)#551 (worst)
#162Peer
#163Peer
#164This company
#165Peer
#166Peer

Overall Customer Sentiment

Above Average

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering September 2021 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.6%
Delivery Shipping
15.0%
Response Speed
12.9%
Customer Support
12.8%
Onboarding
12.6%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • •Built from a negative-review share of 12.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
82.8%
4★
9.5%
3★
4.3%
2★
1.5%
1★
1.8%

Based on 600 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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