Customereye

Floor Giants

Home & Livingfloorgiants.co.uk

Review data last updated .

Based on public reviews and response behavior.

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165 reviews over 84 days (about 60 per month). Busiest month: 41% of reviews. Languages: en 100%.

Overall Score

78/100
Short observation window (84 days)
+5.7 vs. last month4.73 ★ average rating · 165 reviews
78/100 from 165 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Home & Living average: score 66.5, rating 4.45 stars, reply rate 47.1%, over 4,081 ranked companies · benchmark 9 Oct 2026

Score

77.6

Industry average 66.5

11.1 above average

Rating

4.73

Industry average 4.45

0.28 above average

Reply rate

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Industry average 47.1%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#864of 4081 ranked in Home & Living
Top 21% · Top Tierup 167 from last month
#1 (best)#4081 (worst)
#862Peer
#863Peer
#864This company
#865Peer
#866Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

92% of reviews positive, 8% negative

92%
positive
  • Positive92%
  • Neutral0%
  • Negative8%

Sentiment Balance

Covering September 2026 — 57 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 98% of reviews in this period, with 2% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Product Quality
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Loyalty
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Communication
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Problem Resolution
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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