Customereye

Firmoo

Healthcare & Medical • United Kingdomfirmoo.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

200 reviews over 210 days (about 29 per month). Busiest month: 19% of reviews. Languages: en 99%, es 1%.

Overall Score

59/100
−0.6 vs. last month4.51 ★ average rating · 200 reviews
59/100 from 200 reviews over 8 months, moderate confidence.

Healthcare & Medical average: score 66.5, rating 4.38 stars, reply rate 44.7%, over 2,989 ranked companies · benchmark 24 Oct 2026

Score

59.1

Industry average 66.5

7.4 below average

Rating

4.51

Industry average 4.38

0.13 above average

Reply rate

—

Industry average 44.7%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2091of 2989 ranked in Healthcare & Medical
Top 70% · Mid Packup 77 from last month
#1 (best)#2989 (worst)
#2089Peer
#2090Peer
#2091This company
#2092Peer
#2093Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

87% of reviews positive, 13% negative

87%
positive
  • Positive87%
  • Neutral1%
  • Negative13%

Sentiment Balance

Covering September 2026 — 16 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Product Quality
Hidden
Delivery Shipping
Hidden
Customer Support
Hidden
Hidden

Unlock full insights

Sign up free to view detailed data and analysis

How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

Similar companies in Healthcare & Medical