Firmoo

Healthcare & Medical • United Kingdomfirmoo.co.uk

Review data last updated August 11, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

62/100

+2.2 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#163of 615

Top 27% · Upper Half

#1 (best)#615 (worst)

#161Peer

#162Peer

#163This company

#164Peer

#165Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 7% negative

93%

positive

Positive93%
Neutral0%
Negative7%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

22.6%

Delivery Shipping

16.5%

Loyalty

13.3%

Pricing

12.9%

Customer Support

10.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100

18/100

signal score

•Built from a negative-review share of 18.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

93.8%

4★

3.3%

3★

1.0%

2★

0.5%

1★

1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.9% of reviews in the last three months were positive, compared with 98.8% in the three months before that.

Unlock full insights