The Fireplace & Chimney Authority

Home & Living • United Statesfireplaceandchimneyauthority.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

66/100

−4.3 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#111of 675

Top 16% · Top Tier

#1 (best)#675 (worst)

#109Peer

#110Peer

#111This company

#112Peer

#113Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%

positive

Positive77%
Neutral2%
Negative21%

Sentiment Balance

Covering December 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

30.0%

Product Quality

19.8%

Loyalty

14.0%

Problem Resolution

8.6%

Response Speed

7.2%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 27.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

87.3%

4★

4.3%

3★

3.2%

2★

2.0%

1★

3.2%

Based on 600 analyzed reviews. Sentiment is slipping: 90.8% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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