Customereye

The Fireplace & Chimney Authority

Home & Living • United Statesfireplaceandchimneyauthority.com

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 285 days (about 21 per month). Busiest month: 19% of reviews. Languages: en 100%.

Overall Score

53/100
4.81 ★ average rating · 200 reviews
53/100 from 200 reviews over 10 months, moderate confidence.

Home & Living average: score 67.9, rating 4.44 stars, reply rate 43.8%, over 6,830 ranked companies · benchmark 23 Oct 2026

Score

53.0

Industry average 67.9

14.9 below average

Rating

4.81

Industry average 4.44

0.37 above average

Reply rate

—

Industry average 43.8%

not measured

Competitive Performance Rank

Among ranked Home & Living companies

#5930of 6830 ranked in Home & Living
Top 87% · Bottom Tierup 219 from last month
#1 (best)#6830 (worst)
#5928Peer
#5929Peer
#5930This company
#5931Peer
#5932Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering September 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
Hidden
Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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