Customereye

Field Doctor

Food & Beverage • United Kingdomfielddoctor.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+25.4 vs. last month4.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#429of 551
Top 78% · Bottom Tier
#1 (best)#551 (worst)
#427Peer
#428Peer
#429This company
#430Peer
#431Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 24% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative24%

Sentiment Balance

Covering November 2024 — 29 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 10% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.2%
Product Quality
17.6%
Customer Support
13.6%
Loyalty
12.0%
Pricing
9.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM31/100
31/100
signal score
  • Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • 3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
61.8%
4
11.5%
3
11.2%
2
7.5%
1
8.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 84.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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