Based on public reviews and response behavior.
691 reviews over 2,266 days (about 9.3 per month). Busiest month: 55% of reviews — one month dominates this sample. Languages: de 83%, en 11%, unknown 5%.
Healthcare & Medical average: score 66.1, rating 4.36 stars, reply rate 46.1%, over 2,261 ranked companies · benchmark 2 Nov 2026
Score
72.1
Industry average 66.1
6.0 above average
Rating
4.54
Industry average 4.36
0.18 above average
Reply rate
—
Industry average 46.1%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 16% negative
Covering July 2026 — 194 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 1% neutral.
Half or more of these reviews arrived in a single month
Reviews are mostly in German
Share of theme mentions
Themes from the 691 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,261 ranked companies in Healthcare & Medical (benchmark 2 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.513 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.151). Review the worst months in the trend data to identify specific operational or product issues.
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