Explorica US

Flight & Hotel Booking • United Statesexplorica.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

63/100

−13.3 vs. last month3.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Flight & Hotel Booking companies

#64of 225

Top 28% · Upper Half

#1 (best)#225 (worst)

#62Peer

#63Peer

#64This company

#65Peer

#66Peer

Overall Customer Sentiment

Above Average

73% of reviews positive, 27% negative

73%

positive

Positive73%
Neutral1%
Negative27%

Sentiment Balance

Covering October 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

23.2%

Loyalty

17.3%

Customer Support

12.5%

Pricing

12.1%

Response Speed

10.1%

Most feedback concerns Product Quality.

The most common complaint theme is Response Speed, making up 10.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100

30/100

signal score

•Built from a negative-review share of 31.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

45.0%

4★

21.3%

3★

12.3%

2★

8.3%

1★

13.0%

Based on 600 analyzed reviews. Sentiment is improving: 90.9% of reviews in the last three months were positive, compared with 78.3% in the three months before that.

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